MANAGED SUPPORT

Get the Most Out of Your Integration

Just because your project is live doesn’t mean you’re on your own. With managed support, we’re here for you if and when you need assistance or an update.

Support When You Need it Most

Have a question? Worried your integration may be down? You can contact our team during business hours via email-based ticketing or our support portal with basic managed support. Need a little more, like an update to a field mapping, a change to your sync logic, or after-hours consulting?

Our premium support package was made for you. Whatever the case, our dedicated team will work tirelessly to ensure your integration meets your specific business needs.

Support Add-On

Basic Support $0 Premium Support $500/mo
Email-Based Ticketing and Support Portal
Knowledge Base
Support Cases
Field Mapping Updates
Monthly Support Calls
After-Hours Assistance
Proactive Monitoring for Downtime, Troubleshooting, and Break-Fix Issues

Putting You on the Path to Sucess from Day One

At SyncSmart, we support you from the start of your project to after you've launched your integration. Our implementation consultants collaborate with your team along the way to set everything up the way your company needs.

Strategizing Your Integration

During your kick-off call, we’ll introduce the team and learn more about your business, confirm use cases, present object mapping and field mappings, discuss dropdown and owner fields, and more.

Mapping and Developing

We'll work together to close the loop on any clarifications or questions from previous meetings. When you're happy with what's scoped out, we'll install mappings, including filters, and build out the sync.

Testing and Launching

We're here to make sure your integration works for you, and that means detailed quality assurance — involving you in the process and keeping you updated as we progress. Then we'll launch integration with an optional historical sync to get up and running with pre-collected data.

Supporting Your Growth

We believe in true partnerships, which is why we offer different support packages that work best for your company. We're here for you as much as you need, whether it's customizing your integration or answering a simple question.

The Results

We've helped countless companies connect their disparate systems since 2009. Take a look at what we've achieved:

%

Client Happiness Ratings Since 2015

Successful Integrations and Counting

 Billion +

Number of Records Syncing Daily

Need Help With Something?

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Take it a Step Further

SyncSmart is backed by HubSpot Elite partner Lynton, whose mission is to help you get the most out of your HubSpot investment. How else can we help you?

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